Welcome to Bay Transit

Rides for all People of all Ages

We believe that every citizen must be assured accessible and safe transportation to the local destination of their choice without regard for disability, age, or economic status


June 3, 2024

Selection Committee:

Kenneth Pollock, Transit Director, Bay Transit
Michael B. Norvell, Marketing and Public Relations Manager, Bay Transit
Dina Cunningham, Operations Specialist, Bay Transit
Katy Miller, Transit Programs Manager, DRPT

The Selection Committee consisting of the above listed individuals reviewed proposals from seven (7) firms competing for Bay Transit’s Request for Proposal (RFP) No. 2024-01 for Transit Scheduling Software. The Selection Committee approved to award bid and contract with Foxster Opco, LLC, dba CTS Software in the amount of $277,617.00. The software is being procured using funds by the Virginia Department of Rail and Public Transportation (DRPT) grant agreement in the amount of $625,000.00, with 80% Federal share for $500,000.00, 16% State share for $100,000.00, and 4% local share for $25,000.00.

Bay Transit, a division of Bay Aging, requested grant funding from DRPT to procure a scheduling and dispatching software to streamline operations of its several transit services operating across the Northern Neck and Middle Peninsula regions of Eastern Virginia. DRPT granted the award and a formal grant agreement was approved on July 1, 2022, with an expiration on December 31, 2024.

On March 1, 2024, Bay Transit issued an RFP soliciting proposals from experienced software firms for a scheduling software for its key service types, namely demand response and on- demand (microtransit) service, that in addition is flexible to accommodate Bay Transit’s deviated fixed-route and fixed-route seasonal trolley service. Hardware was not sought as part of this proposal.

A total of seven (7) qualified proposals were submitted. The Selection Committee evaluated each proposal based on the following criteria:
Technical Proposal: The maximum score that could be awarded to each technical proposal based on the below criteria was 100 points.

  • Vendor qualifications and overall experience (15 max.)
  • Technology capabilities (25 max.)
  • Quality/ease of use for riders (25 max.)
  • Quality/ease of use for Bay Transit staff (20 max.)
  • Installation, trainings and ongoing support (15 max.)

Pricing: The lowest-proposed price among the four top ranking firms (based on the technical proposal scoring) received 25 points, second lowest received 20 points, third lowest received 15 points, and the fourth lowest received 10 points (per selection committee member).
Demonstration: The four top ranking firms were requested to provide demonstration of the software and were evaluated in accordance with the below criteria with a maximum of 10 points.

  • Presentation quality and clarity (3 max.)
  • Alignment with Bay Transit’s vision and goals (4 max.)
  • Demonstration of value proposition (4 max.)

Insurance Required:
Yes, in accordance with Section 3.8.5. of the RFP No. 2024-01 for Transit Scheduling Software.


Transit Scheduling Software RFP No. 2024-01
Transit Scheduling Software RFP No. 2024-01 Selection Committee Final Scoring Sheet

Financial Impact:
Effective Date: May 31, 2024
Expiration Date: May 31, 2027 Total Contract Value: $277,617.00 Budgeted: $625,000.00
Grants: Federal Grant Amount (80%): $500,000.00 State expense (16%): $100,000.00
Local expense (4%): $25,000

Insurance provided after Bay Transit and DRPT approval.

Bay Transit has posted redacted copies of all seven proposals submitted by vendors in response to RFP#2024-01 for Transit Scheduling Software on this links page

Bay Transit Director Ken Pollock and Regional Supervisor Claudia Pratt proudly display the 2023 USAging’s Aging Innovations & Achievement Award for the Bay Transit Express service in Gloucester County.
Bay Transit Express is a ride hailing service operating in Gloucester, Virginia. Using the free Bay Transit Express app, customers can book $1 trips straight from their phones, or call, to get picked up in minutes. Launched in June 2021 with one vehicle, the Bay Transit Express service zone was enlarged, and two additional vehicles were added, in October 2022.
Customers without smartphones, or those who prefer to book through an agent, can schedule rides by calling the Bay Transit Gloucester office at (804) 693-6977.

Start riding anywhere from Gloucester Point to the Gloucester Courthouse area on October 11th.

Introducing $1 rides in the newly expanded Bay Transit Express service zone.

The basics:
Bay Transit Express is a shared ride service that picks you up when you want and gets you anywhere from Gloucester Point to the Gloucester Courthouse area.
• Book rides straight from
your phone.
• Get picked up in minutes.
• Commute or run errands
without needing a car.

View/Print the Flyer!

Visit the Baytransit Express Page

Multiple pictures of Bay Transit Employees and vehicles
clip art of people standing in front of bus

Bay Transit Express is the Gloucester Courthouse area’s first-ever ride share service. Think of us like a minibus that comes when you want, where you want — give us your pickup and drop off addresses, and we’ll provide a few ride options. Choose the one that works best for you and we’ll send a driver your way.

Click here for more information

Person standing in front of van

Demand Surges for Bay Transit’s New Freedom Program Services

 New Freedom is a transportation service providing seniors and individuals with disabilities the ability to attend medical appointments, shop, work and attend social and recreational events even for travel outside of Bay Transit’s service area and/or service hours. Participants pay a nominal fee for each round trip.  For round trips of fifty miles or less, there is a five-dollar fare.  For round trip journeys greater than fifty miles the fare is only ten dollars.

Katherine Newman, Bay Transit’s New Freedom Program Manager, has been managing Bay Transit’s New Freedom program since 2013 and is a passionate advocate for program participants.  New Freedom is funded through a Federal Transit Administration (FTA) grant to serve all twelve counties in Bay Transit’s service area.  Because these federal funds are limited, program participation is limited to not more than two round trip rides per month.  A partnership with the MedCarry Volunteer Transportation program supplements New Freedom to help address additional demand.   “Individuals of any age with disabilities qualify to participate in New Freedom whether they have a short-term disability such as a broken leg or they are rehabilitating after surgery,” Newman said.  “Those with long-term disabilities, mental health disabilities, with mobility issues or chronic health issues are also eligible to participate.”  About ninety percent of New Freedom trips are outside of Bay Transit’s service area to typical destinations such as the VA Medical Centers in Richmond and Hampton, regional hospitals in Newport News and for medical services in Fredericksburg, Richmond, Williamsburg, and Norfolk.

For more information about Bay Transit’s New Freedom program, to inquire about driving for Bay Transit, or volunteering to be a MedCarry driver, call or email Katherine Newman today at (804) 824-2546 or knewman@bayaging.org.

Career Opportunities: Become a Bay Transit ‘Hero’ by applying today!

Driver standing in front of bus

“I like helping people,” says Mike Wallisch, who has been a Bay Transit driver for two years.

Looking for a career opportunity where you will work with a great team and make a real difference in the community?  Bay Transit is seeking part time drivers with excellent driving records and customer service skills in Gloucester and Middlesex Counties and the Town of West Point. You must have a valid Virginia driver’s license for at least one year; high school diploma or GED required; be at least twenty-one years of age. Three or more years driving experience is preferred. Driving positions may require some evening and weekend work for special transportation requests. $15.00 per hour; applications available here or at any of the Bay Transit offices in New Kent, Gloucester, and Warsaw. For an application or more information, call or email Pat Sanders today at (804) 250-2019 ext.1114 or e-mail Pat Sanders.  EOE.

Driver standing in front of bus

“Incredibly rewarding work,” says Reggie Johnson, who has been a Bay Transit driver for nine years.

Out of an abundance of caution, please be advised that all Bay Transit offices will not be accepting visitors until further notice. Bay Transit continues to operate many of our services and can be contacted by calling the Bay Transit Ride Line at (877) 869-6046.

Five people standing around banner

 l-r Patti Balderson, Doris Thompson Maxine Veney, Mary Lankford, Princess Wise, Dina Cunningham

Two people holding banner

l-r Rosa Harrington, Amber Pryor, Claudia Pratt, Debbie Brown

Five People around banner

l-r Ms. Arnita Bryant, and Bay Transit drivers Howard Veney, Robert Johnson, Edwin Clark and Bobby Brooks.

Bay Transit “heroes” providing outstanding customer service to our riders throughout the COVID-19 pandemic.

Bay Transit Covid-19 Service Update

Bay Transit continues to operate as normal:

  • We are conducting employee health checks for all Bay Transit employees at the beginning of their shift every day, including checking for COVID-19 symptoms and taking their temperature.
  • All buses are being disinfected several times a day.
  • On demand service is available throughout the service area from Monday through Friday from 6 AM to 6 PM.
  • As customers call in to schedule rides, they are pre-screened.
  • To facilitate social distancing while on the bus, we limit buses to a maximum of three people and have seats taped off to keep riders separated and away from the bus driver and other riders.
  • In coordination with area hospitals, Bay Transit has suspended stops at Urgent Care facilities and hospitals along our fixed route lines in Gloucester and Essex County.
  • As customers call in to schedule rides, we are asking them to limit travel to essential rides to work, medical appointments, the bank and shopping for necessities.
  • Whenever possible, we are asking riders to wear face masks while riding on Bay Transit buses.

If You Are Sick, Don’t Ride the Bus

  • No Fever of 100.4 or Higher
  • No Chills, Coughing, Sore Throat or Shortness of breath

Keep Your Distance

  • Stay 6 Feet Away From Driver
  • Walk Quickly Past the Driver
  • Stay 6 Feet Away from Other Passengers

Mask Mandate Update:

Effective immediately, Bay Transit passengers and drivers will no longer be required to wear a mask onboard the bus. Masks are optional, and Bay Transit will continue to support those passengers and drivers who wish to wear a mask. Bay Transit encourages all persons to wear masks while on the bus, especially older adults and individuals with compromised immune systems.

Thank you for riding Bay Transit.



Help Keep Our Drivers & Passengers Safe

Driver wearing mask standing by bus door

Bay Transit has recently completed a comprehensive development plan update which can be viewed here

Now Serving Our Region!!


tag line Move your group of people in a fun and relaxing way…Weddings, family reunions, corporate meetings, church groups, academic outings, sporting events, seniors groups…we can get you there!

Click Here





Current Bay Transit Fares

Click here

Do you know about the New Freedom Program?

Advertise with Bay Transit!

Bay Transit serves 12 counties in Southeastern Virginia and logs over one million miles each year. Click here for more information on how Bay Transit advertising can work for you!


MEDCARRY provides non-emergency medical transportation to persons 60 years and older that live in the Northern Neck and Middle Peninsula.

For more information about this program click  here

Middle Peninsula Rideshare – your long-distance commute connection to Richmond, Hampton Roads and Northern Virginia/D.C. and beyond

Bay Transit is a non-profit community transit service serving the counties of Charles City, Essex, Gloucester, King and Queen, King William, Lancaster, Mathews, Middlesex, New Kent, Northumberland, Richmond, and Westmoreland.

Bay Transit provides on-demand service and offers a handful of fixed routes in some communities. We operate from 6:00 a.m. to 6:00 p.m. Monday through Friday.

Bay Transit is the ONLY public transportation provider in the Middle Peninsula and Northern Neck region. In 2017, Bay Transit provided nearly 150,000 rides

and over 40% were work related.

Bay Transit also provides the same quality, dependable transportation service

for the citizens of New Kent and Charles City counties!

For a listing of local Bay Transit offices click Contact Us

For Civil Rights and Americans with Disabilities Act Title VI Notifications Information click here


In order to better serve our riders Bay Transit has instituted a no-show policy:

Three (3) no-shows or five (5) same-day cancellations within a six month period will result in a 30 day suspension of riding privileges or a $25.00 dollar fine.

When you schedule a ride with Bay Transit it often means another person cannot be scheduled at the same time. When you cancel at the last minute or do not show up for the ride you have taken a seat away from another rider. The no-show and cancellation policy is meant to help us prevent this from happening.

We appreciate your business and look forward to serving you.

Ken Pollock

Transit Director

Bay Transit (a division of Bay Aging) hereby gives public notice that it is Bay Transit’s policy to assure full compliance with Title VI of the Civil Rights Act of 1964, Federal Transit Administration (FTA) Circular 4702.1A, and related statutes and regulations in all programs and activities. Title VI requires that no person shall, on the grounds of race, color, sex or national origin be excluded from participation in, be denied the benefits of or otherwise subjected to discrimination under any FTA program or other activity for which Bay Transit receives Federal financial assistance.